Logo of a company

h1-How long does it take for a truck to reach Bazargan border ?

For trucks which depart from Germany, it takes 12 to 15 days and for trucks which depart from Turkey, 7 to 8 days. After passing the border, it takes 2 to 4 days to reach the destination customs ( It depends on which destination custom it is).

The Shipping Advice, Border Arrival and Discharge report will be sent by three separate advices by email.


h2-What information are required to be sent by consignee or transport company ?

  • Persian name of the consignee, company.
  • National ID number of the consignee.
  • Persian name of the commodity.
  • Iranian Custom Tariff No.
  • Iranian insurance (If there is a insurance, please send a copy which is readable).
  • Order Registration
  • Proforma Invoice
  • VIP (For those goods which require by customs).


h3-What is the deadline for sending the information about goods ?

The consignee or transport company is obligated to send the required informtion after receiving the shipping advice and before the truck arrives border ( It is possible to send the copy of the insurance until discharge), otherwise Masiran is not responsibile for any problems which may be occurred.


h4-How long does it take to provide Delivery Order ?

Delivery Order will be available in 2-3 working days (except Thursdays) after the discharge day at Tehran and 1 day for other cities. Please be sure of the availability of the Deliver Order by contacting us.


h5-Which documents are required to collect the Delivery Order ?

  • Introduction letter or power of attorney from consignee or transport company with valid ID card.
  • An original Bill of Loading (For consignees not transport companies).
  • Payment of charges as per invoice.


h6-How to pay charges when want to collect Delivery Order ?

  • By credit card machine in office.
  • By bank transfer after approval of the bank.


h7-What is included in payment invoice ?

  • The invoice which is in discharge report, has charges as follows :
  • Expences and clearance.
  • Charges for registering Delivery Order in EPL system.
  • Charges for amending the HS code in EPL system ( If there is any).
  • Charges for other cities (Only Free Zones and Special Free Zones) which includs charges which have offical receipts.

It is worth mentioning that International Transport Companies Association of Iran determine these charges every year.


h8-When EPL is available ?

h1 or 2 days after the Delivery Order was avaiable.


h9-How long does it take for the Delivery Order to be abandoned ?

The Delivery Order of the ordinary goods will be abandoned after 3 months after the date of issurance (except Free Zones) and 20 day for hazardous goods. Therefore it is necessary that consignees clear their goods from customs before these dates.